Terms & Conditions
Refund Policy
Effective Date: 01/04/2025
Thank you for shopping with WaterMarc Ventures. We value your satisfaction and strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
We offer refunds under the following conditions:
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The item is returned within [X] days from the date of purchase.
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The item is unused, in its original packaging, and in the same condition as received.
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Proof of purchase (receipt or order confirmation) is provided.
2. Non-Refundable Items
Certain items are non-refundable, including:
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Digital products, subscriptions, or downloadable content.
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Customized or personalized items.
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Perishable goods (e.g., food, beverages).
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Clearance or final sale items.
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Gift cards
3. Refund Process
To request a refund, please follow these steps:
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Contact our customer support team at hello@ondgostudio.com with your order details and reason for the refund.
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If eligible, we will provide return instructions.
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Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
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Approved refunds will be processed within [X] business days and credited to your original payment method.
4. Late or Missing Refunds
If you have not received a refund after the specified processing time:
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Check your bank account again.
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Contact your credit card company; it may take time before your refund is officially posted.
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If the issue persists, email us at hello@ondgostudio.com.
5. Exchanges
If you received a defective or damaged item, you may request an exchange instead of a refund. Please contact us at hello@ondgostudio.com within [X] days of receiving the item.
6. Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
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Shipping costs are non-refundable.
7. Contact Us
For any questions about our refund policy, please contact us at:
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Email: hello@ondgostudio.com
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Phone: +91 9220228820
We appreciate your business and are committed to providing the best customer experience.
